Enterprise Experience
Managing complex environments supporting thousands of users across industries.
Atlassian consulting for modern enterprises
We make Atlassian
work for your
business.
Architecture. Administration. Migration. Automation. AI. We design, optimize and govern Atlassian environments that scale.
Jira
Jira Service
Management
Management
Confluence
Rovo
Assets
Bitbucket
Enterprise Atlassian architecture
without unnecessary complexity.
Trusted by organizations to deliver success at scale
Architecture First
We build sustainable solutions designed to scale and evolve with your business.
Automation Focused
Eliminating manual work and increasing efficiency through smart automation.
Knowledge Transfer
Empowering your teams through training and guidance for long-term success.
Organizations We’ve Supported
Enterprise and public-sector experience across financial services, higher education and government. Our consultants have supported Atlassian environments with architecture, administration, governance, automation, integrations and platform optimization.
Moneris
Financial Services
Algonquin College
Higher Education
Government of Prince Edward Island
Public Sector
Experience You Can Trust
We focus on practical, maintainable Atlassian solutions designed for real enterprise operating environments.
Services
Practical Atlassian expertise across architecture, service management and automation.
Atlassian Architecture
Design enterprise Jira, Confluence and JSM environments with scalable configuration and governance.
Jira Service Management
Build service portals, ITSM processes, Assets/CMDB, automation and enterprise service experiences.
Explore JSM capabilities →Governance & Optimization
Reduce technical debt, standardize workflows and keep your Atlassian platform maintainable.
Jira & Confluence Services
More than configuration. We build sustainable Atlassian platforms and teach your teams how to use them well.
We help organizations design, configure, standardize and continuously improve Jira and Confluence. Our work combines hands-on implementation with governance, best-practice guidance and practical training, so your Atlassian environment remains useful and maintainable long after the initial project is complete.
Jira
Jira Architecture & Configuration
Design Jira around your business processes while keeping the platform scalable, understandable and governable.
- Company-managed and team-managed project design
- Workflow architecture, conditions, validators and post-functions
- Issue types, custom fields, screens and configuration schemes
- Permission schemes, project roles and issue security
- Advanced JQL, filters, dashboards and reporting
- Automation rules and cross-project automation
- REST API, webhooks and enterprise integrations
- Configuration cleanup, standardization and technical-debt reduction
Confluence
Confluence Architecture & Governance
Turn Confluence into a structured knowledge platform rather than an uncontrolled collection of pages and spaces.
- Space architecture and information organization
- Templates and standardized content structures
- Permissions, access models and governance
- Knowledge-base design for Jira Service Management
- Content lifecycle and ownership practices
- Archiving and stale-content management
- Navigation, discoverability and search improvement
- Migration, consolidation and adoption support
Enablement
Best-Practice Training & Knowledge Transfer
We do not simply configure the system and leave. We explain why it is designed that way and train the people who will administer, govern and use it.
- Jira administrator and project-admin training
- Confluence administrator and space-owner training
- JSM agent and service-owner enablement
- Workflow, permissions, fields and automation best practices
- Governance and configuration standards
- End-user and management training
- Operational documentation and knowledge transfer
- Post-implementation coaching and adoption support
Marketplace Apps
Tempo Timesheets & Third-Party App Configuration
We configure and integrate key Atlassian Marketplace applications so they support your processes rather than creating another layer of complexity.
- Tempo Timesheets configuration and governance
- Teams, accounts, worklogs and reporting structures
- Tempo integration with Jira processes and enterprise reporting
- ScriptRunner configuration, scripting and automation
- Xray configuration for test-management processes
- Marketplace app assessment and implementation
- App permissions, lifecycle management and upgrade planning
- Replacement and consolidation of overlapping applications
Jira Service Management
Build a service management platform — not just a service desk.
We design, implement, optimize and govern Jira Service Management environments around the way your organization actually works. From a single IT service desk to enterprise-wide service management, we create scalable JSM solutions that connect employees, service teams, development teams, assets, automation and knowledge.
End-to-end JSM delivery
Architecture, configuration, migration, automation, Assets, reporting, governance and knowledge transfer.
Service Management & ITSM
Service portals, request types, forms, queues, workflows, SLAs, approvals, incident, major incident, problem, change and knowledge management.
Assets & CMDB
Design object schemas for hardware, software, applications, employees, locations, vendors, contracts and configuration items, linked directly to service workflows.
Automation & Integrations
Automate routing, approvals, escalations, notifications and lifecycle processes with Jira Automation, ScriptRunner, REST APIs, webhooks and enterprise integrations.
Enterprise Service Management
Extend JSM beyond IT to HR, Facilities, Finance, Procurement, Legal, Security and other internal service teams.
AI & Intelligent Service Management
Introduce Rovo, AI-assisted knowledge discovery, virtual service experiences and intelligent automation into service operations.
JSM Assessment & Optimization
Review projects, workflows, request types, SLAs, fields, permissions, automation, Assets, integrations and reporting, then produce a prioritized improvement roadmap.
What We Can Build
Real service-management solutions for real business processes.
These are examples of complete solutions we can design and implement in Jira Service Management. Click any solution to see the workflow and the types of configuration we can deliver.
New employee → Manager approval → HR → Account provisioning → Equipment assignment → Software access → Facilities → Employee ready
We can use Assets to track equipment and ownership while automation creates tasks, routes approvals, updates records and notifies stakeholders.
Employee request → Intelligent form → Routing → SLA → Assignment → Resolution → Customer update
We can design request types, forms, queues, SLAs, approval rules, knowledge suggestions, automation and reporting around your support model.
Alert → Incident → Priority assessment → Escalation → Technical teams → Stakeholder communication → Resolution → Post-incident review
We can configure incident workflows, escalation paths, notification rules, collaboration steps, linked Assets and post-incident review processes.
Change request → Risk assessment → Approval → Implementation → Validation → Closure
We can build standard, normal and emergency change paths, approval matrices, risk scoring, CI/Asset context and deployment-related integrations.
Purchase → Receive → Inventory → Assign → Support → Transfer → Return → Retire
We can connect asset records to service requests and automate ownership, status and lifecycle updates throughout the asset journey.
Employee request → Manager approval → Application owner approval → Provision access → Record entitlement → Notify user
We can automate approvals, entitlement tracking, provisioning tasks, reminders and audit-friendly records.
Employee question → HR portal → Confidential request → Routing → Approval / workflow → Resolution
We can build HR request types, confidential workflows, onboarding, employee-change processes, letters, benefits requests and internal knowledge experiences.
Purchase request → Budget approval → Procurement → Vendor → Asset creation → Delivery → Assignment
We can design forms, conditional approvals, purchasing queues, vendor information, asset creation and hand-off automation.
Employee asks for help → AI identifies intent → Answer / collect information → Automated action or JSM request → Resolution
We can combine Rovo, knowledge, forms and automation to reduce repetitive agent work while keeping governance and escalation paths in place.
Have a different process in mind?
Talk to Us About Your Use Case →
We can design JSM around your business process.
Automation
Automate the work behind the work.
Connect Atlassian with enterprise systems and remove repetitive administrative work.
Automation for JiraScriptRunnerREST API
WebhooksWorkdayPower BI
GitHubBitbucketTempo
AI & Rovo
Bring AI into Atlassian with purpose.
Use Rovo, search and AI-assisted workflows to improve knowledge discovery and automate repetitive work.
Rovo implementation
Rovo Agents
AI governance
Knowledge strategy
Why WeDoAtlassian
Architecture-first consulting without the overhead of a large firm.
Enterprise Experience
Designed for complex, high-scale Atlassian environments.
Business + Technology
Business processes translated into practical Atlassian solutions.
Governance
Standards that prevent configuration sprawl and protect maintainability.
Knowledge Transfer
Training and guidance so your teams can confidently operate the platform.
Let's work together
Let's make your Atlassian platform better.
Tell us what you are trying to improve — architecture, JSM, migration, automation or Rovo AI.